Refund policy

Last Updated: June 15, 2026

At Arwyn, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Eligibility

We offer a 30-day return period, which means you may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be in the same condition as received
  • Be unworn, unused, and free from signs of use
  • Include original tags (if applicable)
  • Be returned in its original packaging
  • Be accompanied by proof of purchase or order confirmation

How to Request a Return

To initiate a return, please contact us at:

Email: admin@arwyn.shop

Once your request has been reviewed and approved, we will provide return instructions, including details on how and where to send your package.

Please note that returns sent without prior authorization may not be accepted.

Return Address

Approved returns should be sent to:

Arwyn
900 Wimberly St
Angleton, Texas 77515
United States

Return Shipping Costs

Customers are responsible for return shipping costs when returning items due to personal preference, change of mind, or other non-quality-related reasons.

If an item arrives damaged, defective, incorrect, or experiences a verified quality-related issue, Arwyn will provide appropriate assistance and may cover return shipping costs where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if:

  • The item is damaged during transit
  • The item is defective
  • You received an incorrect item
  • Your order arrives with a quality-related issue

We will review the situation and work toward an appropriate resolution based on the circumstances of the claim.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom-made or personalized products
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases

In addition, the following items are generally non-returnable:

  • Gift cards
  • Clearance, final-sale, or promotional items where indicated at the time of purchase

If you are unsure whether your item qualifies for return, please contact us before submitting a return request.

Exchanges

We do not offer direct product exchanges.

If you would like a different item, the quickest option is to return the eligible item following the approved return process and place a new order separately.

European Union 14-Day Cooling-Off Period

For orders delivered to countries within the European Union, customers may have the right to cancel or return an order within 14 days of delivery, without providing a reason, subject to applicable consumer protection laws.

To qualify, the item must:

  • Be unused and unworn
  • Remain in its original condition
  • Include original packaging and tags (if applicable)
  • Be accompanied by proof of purchase

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund request.

If approved, refunds will be issued to the original payment method within 10 business days.

Please note:

  • Financial institutions and payment providers may require additional processing time before funds appear in your account.
  • Processing times may vary depending on your payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

Email: admin@arwyn.shop

Store Information

Store Name: Arwyn

Store Address:
900 Wimberly St
Angleton, Texas 77515
United States

Contact Information

Legal Representative: Koby Cross

Email: admin@arwyn.shop

Phone: +1 (979) 248-1589

Business Address: 900 Wimberly St, Angleton Texas 77515, United States